Terms and Conditions

Our minimum charge for a budget rental package or budget steam cleaning package is $75.

Our minimum charge for a premium carpet cleaning service is $75.00.

Our minimum charge for a ultimate carpet cleaning service is $105.00.

Any booking with keys left at the premises/ or real estate agency should pay upfront via credit card or cash must be left at the premises.

In regards to our budget rental package please note: If the rental property has no power it will incur a $20 additional fee and a $10 fee if we have to collect the keys from the real estate agent.

The price for our services given to you over the phone/email is subject to inspection of the job before work commences.

When our technicians arrive at your premises they will inspect and measure the areas you have told us about. The technician will then inspect the carpet and stains before work commences.

The technician will also confirm the price with you before work commences. Most of the time the price given over the phone does not change.

The technician will sometimes quote extra after the inspection when the following occurs:

The rooms are larger than 14sqm.

Additional charge for stairs.

Parking near the job is unavailable.

Carpet is heavily soiled and needs a premium/ultimate carpet cleaning service.

Some stains require extra treatments such as heat transfer methods or spot dye treatments. Often extra treatments as mentioned above are not required as 85% of spots and stains are removed in the initial cleaning process.

Access to the job is deemed a difficult access.

There are animal stains or odours that require extra treatments or carpet underlayreplacement.

Access to your premises

An additional $20 cartage fee will be charged for all apartment cleaning if not located on the ground floor. If you’re in a unit/flat and not on the ground floor you will be charged $15 cartage fee for each flight of stairs or a flat $20 cartage fee if elevator access is available.

Spotting and stain removal

Normal spots and stains are included in the cleaning price.

Difficult stain removal is not included in the cleaning price such as aged cordial stains, curry, rust stains, urine etc. The removing chewing gum and blu tack will incur an extra fee. if difficult stain removal procedures are required these will be discussed before work commences. We do not guarantee stain removal for permanent stains ie coloured stains.

Any no shows or cancellations with less than 24 hour notice will attract a $60 fee.

We must be notified within 7 days if you require us to redo the carpet/upholstery.

We clean to Australian standards AS/NZS 3733. We are OH&S compliant and fully insured.

We use carpet steam cleaning, carpet dry cleaning and encapsulation as our three types of cleaning methods.