Frequently Asked Questions

FAQ on Carpet Cleaning

Note : This document is a general guide only

Q1. Should I have my carpets Dry cleaned or Steam Cleaned?

There are many factors that determine what method you should choose:

  1. How long since your carpet was last cleaned.
  2. What is the carpet fibre – Wool, Nylon, Mix etc.
  3. What is the degree of soiling.
  4. Are pets allowed on the carpet.
  5. Is the carpet office or home.

A professional carpet cleaner should carry both dry and steam cleaning systems in the vehicle and after inspecting your carpet should be able to advise you on which system is best going to clean your carpet. Unfortunately most carpet cleaning companies only offer you one system on its own. You will also find that companies that only offer the one system will degrade the other system that they do not carry.

Q2. Why do some carpet cleaners advertise extremely low prices (as low as $5.00 per room) and when they arrive to clean my carpets the price always goes up.

It is an old trick called bait and switch. Simply, they want you to book with them because the price is too good to refuse. When the cleaner arrives at your house you will be charged all the extras like extra for stain removal, extra for medium to heavy soiling, extra because you will be told your carpet needs and industrial clean, extra for deodorising, extra because the $5.00 per room price only applies when you have 15 rooms cleaned and the list goes on.

A professional carpet cleaner will include spot and stain removal, heavy soiling, deodorising etc in the price quoted over the phone.

Q3. If I am going to pay for a quality carpet clean, what should I receive?

You should receive:

  1. At least a 4 stage cleaning process.
  2. Carpet prespray with a high quality non-toxic solution.
  3. A rotary agitation with a floor polisher and nylon brush to spread cleaning solution through carpet fibres to ensure soil separation.
  4. Expertise spot and stain removal.
  5. Removal of soils and cleaning agents.
  6. No residue left in carpet.
  7. Deodorising.
  8. Movement of furniture.

Q4. My friend tells me not to have my carpet cleaned because when she had them cleaned the carpets became dirty very quickly.

Yes this can happen when a poor quality carpet cleaner pumps your carpet with detergent and does not rinse the detergent out.
A professional carpet cleaner will avoid this problem by prespraying your carpet first, then rinsing the prespray out, similar to a rinse cycle on a washing machine.

Q5. How often should I clean my carpets?

Your carpets should be professionally cleaned every 12 months. When cleaned and maintained correctly, the carpet life is extended. Your carpet will not be damaged if cleaned correctly and on a regular basis. It is the unseen bacteria, soils and allergens that cause the damage.

Q6. How much should I pay to have my carpets and upholstery cleaned?

This depends on what level of service you receive. If you are after a quick, cheap service where only a 1 stage process will be used, some companies quote as low as $5.00 per room.
If you own your carpet and require a high standard of service, where there may be a 4 or 6 stage process, you can expect to pay between $20.00 and $35.00 per room.
On average you will pay $25-$35.00 per seat for quality lounge suite clean.

Q7. How soon can I walk on my carpet after cleaning?

Immediately, a professional carpet cleaner will clean the carpet fibres only. The backing, underlay or floorboards should not get wet.

Q8. What furniture would be expected to be moved when I have my carpets cleaned?

Budget Cleaning will include furniture moving for the following items: sofas and lounge suites, tables and chairs, beds on wheels and light furniture that one technician could expect to move.

Furniture that we don’t move: bookcases, fishtanks, waterbeds, china cabinets, computers and delicate or fragile items. It is always best to remove items to an area that is not being cleaned before we arrive.

Q9. What stains will be removed when I have my carpets cleaned?

A spot is a substance that is adhered to the carpet fibre, but has not become set.
A stain is more advanced and may have become set.
A professional carpet cleaner will remove all spots (food, grease, mud, etc).

A professional carpet cleaner will have more problems removing a set or permanent stain compared to a spot. Budget Cleaning carries a large amount of stain removal solutions for the removal of coffee, tea, blood, cola, urine, red wine etc. If the stain has not set and become permanent, stain removal can be successful.

Our Policy for Stain removal is as follows:
Normal spotting and stain removal is included in our cleaning price and our cleaning process.

If at the completion of cleaning there are stains that have not been removed in the cleaning process that require extra treatments such as “Heat transfer methods” or “Spot dyeing” these procedures will be discussed with you and a quote given for the removal of these more difficult stains.

We will also discuss with you whether the stain will respond to extra treatment and the likelihood of the stain being able to be removed, partially removed or lightened or if the stain is deemed permanent. Often extra treatments as mentioned above are not required as 85% of spots and stains are removed in the initial cleaning process.

Q10. How long does it take for my carpet to dry after cleaning?

From 30 minutes to 8 hours. It depends on what system is used and the degree of soiling.
If you use our superior Dry Fusion system, we can have your carpets dry between 30 minutes and 1 hour. If your carpets are extremely soiled and we need to use a 6 stage system, it can take between 2 hours and 8 hours to dry. The average drying time is 4 hours.

Q11. What is your method of payment?

We accept cash,cheque or credit card on completion of job.(Real Estate Agents Excepted)

Q12. Will I be charged a cancellation fee if I cancel my booking?

We will not charge a cancellation fee if we have sufficient notice.- Generally the day before. We will charge a cancellation fee if you cancel when our technician is en route to your premises or you cancel on our arrival. Our cancellation fee is $60.00 .

FAQ on Duct Cleaning

Q13. Do you service/repair the heater?

Yes,servicing is different to cleaning. A service generally refers to cleaning out the gas jets and pilot light area of the unit and check the general operation.We have a licensed gas fitter that we recommend.

Q14. Is tea tree Bactigas safe to use ?

Yes, bactigas is distilled tea tree oil compressed as gas,and is non flammable.Tea tree is a natural antiseptic and usually disspates within 10 minutes.

Q15. Do we have to cover all our furniture before you are out to to clean the ducts?

No,because dust is kept to a minimum as our powerful vacuum extract the dust.

Q16. Which areas do you service?

All suburbs throughout Melbourne.Abbotsford, Aberfeldie, Airport West, Albanvale, Albert Park, Albion, Alphington, Altona East, Altona Gate, Altona Meadows, Altona North, Altona, Armadale, Ascot Vale, Ashburton, Ashwood, Aspendale Gardens, Aspendale, Attwood, Avondale Heights, Balaclava, Balwyn, Balwyn North, Bayswater, Beaconsfield Upper, Beaconsfield, Beaumaris, Belgrave, Bentleigh East, Bentleigh, Berwick, Black Rock, Blackburn North, Blackburn South, Blackburn, Bonbeach, Boronia, Box Hill North, Box Hill South, Box Hill, Braeside, Brighton East, Brighton, Broadmeadows, Brunswick East, Brunswick West, Brunswick, Bulleen, Bundoora, Burnley, Burnside Heights, Burnside, Burwood East, Burwood, Camberwell, Campbellfield, Canterbury, Carlton, Carlton North, Carnegie, Caroline Springs, Carrum Downs, Carrum, Caulfield East, Caulfield North, Caulfield South, Caulfield, Chadstone, Chelsea Heights, Chelsea, Cheltenham East, Cheltenham North, Cheltenham, Clayton, Clifton Hill, Clyde, Coburg East, Coburg North, Coburg, Collingwood, Craigieburn, Cranbourne, Cremorne, Croydon Hills, Croydon North, Croydon South, Croydon, Dandenong North, Dandenong South, Dandenong, Deer Park, Diamond Creek, Dingley, Docklands, Doncaster Doncaster East, Donnybrook, Donvale, Doveton, Eaglemont, Edithvale, Elsternwick, Eltham, Elwood, Endeavour Hills, Epping, Epping North, Essendon Fields, Essendon North, Essendon West, Essendon, Eumemmerring, Fairfield, Fawkner, Ferntree Gully, Fitzroy, Flemington, Footscray, Forest Hill, Frankston East, Frankston Heights, Frankston North, Frankston South, Frankston, Gardenvale, Gladstone Park, Glen Huntly, Glen Iris, Glenroy, Gowanbrae, Greensborough, Greenvale, Hallam, Hampton East, Hampton Park, Hampton, Hawthorn, Hawthorn East, Heatherton, Heathmont, Heidelberg Heights, Heidelberg North, Heidelberg, Highett, Hoppers Crossing, Hughesdale, Huntingdale, Hurstbridge, Ivanhoe, Kangaroo Ground, Karingal, Keilor Downs, Keilor Lodge, Keilor North, Keilor Park, Keilor, Kew East, Kew North, Kew, Keysborough, Kilsyth, Kingsbury, Kingsville, Knoxfield, Kooyong, Lalor, Langwarrin, Laverton North, Laverton West, Laverton, Lilydale, Lower Plenty, Lynbrook, Lysterfield, Macleod, Malvern, Maribyrnong, McKinnon, Melbourne, Melton South, Melton West, Melton, Mentone, Mill Park, Mitcham, Mont Albert, Montmorency, Moonee Ponds, Moorabbin East, Moorabbin, Mordialloc, Mount Waverley, Mulgrave, Murrumbeena, Narre Warren East, Narre Warren North, Narre Warren South, Narre Warren, Newport, Niddrie, Noble Park, Northcote, Nunawading, Oakleigh East, Oakleigh South, Oakleigh, Ormond, Park Orchards, Parkdale, Parkville, Pascoe Vale, Patterson Lakes, Point Cook, Port Melbourne, Prahran, Preston, Ravenhall, Reservoir, Richmond North, Richmond West, Richmond, Ringwood, Ripponlea, Rosanna, Rowville, Sandhurst, Sandringham, Scoresby, Seaford, Skye, Somerton, South Yarra, Southbank, Springvale, St Albans East, St Albans South, St Albans, St Kilda, Strathmore, Strathmore Heights, Sunshine North, Sunshine West, Sunshine, Surrey Hills, Sydenham, Taylors Hill, Taylors Lakes, Templestowe Lower, Templestowe, Thomastown, Thornbury, Toorak, Tullamarine, Vermont South, Vermont, Viewbank, Wantirna South, Wantirna, Warrandyte South, Warrandyte, Watsonia, Werribee South, Werribee, West Footscray, Westmeadows, Wheelers Hill, Williamstown North, Williamstown, Windsor, Yallambie,and Yarraville.

Q17. Do you sell filters for the air return vent?

Yes , we sell filter material without the frame. We can also make custom made frame with filter.

Q18. Do you sell covers that go over the floor ducts?

Yes,but it would be cheaper for you to purchase from Bunnings Hardware.

Q19. Should I have a filter on my air return vent?

Yes,It will reduce the amount of dust that enters your system.Please Note:Atleast once a month while you are using the system you should vacuum the dust off,otherwise the air fllow will be reduced and it will put unnecessary strain on the fan motor.If your ducted heating system has reverse cycle air conditioning then you should have a filter on the return air vent to prevent dust collecting on the cooling coil, which can cause the system to “freeze up”.

Q20. How do I know If my ducts need cleaning?

  • If you have never had your central heater system cleaned.
  • The air return vent has lots of dust around the duct.
  • House furnishings are constantly dusty when central heating is on.
  • Years of operation without a filter on your vent.
  • Dusty odours as you switch on your central heating.
  • People living in home susceptible to allergies.
  • Odour in ducts.

Q21. When is the best time to clean my ducts?

You can have your heating ducts or air conditioning ducts cleaned at any time throughout the year.

Q22. Do you guarantee your work?

We have a 100% ironclad No Risk Guarantee.Simply this: If you aren’t happy with our work ,we’ll reclean the area for Free.And if you are still not satisfied ,you can have your money back plus we will pay for another cleaner up to the value of the original clean. Nothing is more important than your complete and total satisfaction.We stand behind every job 100%.

Q23. Are you insured for any damage?

Yes, we have public liability insurance upto 20 million with CGU.

Q24. Do you work weekends?

Yes, we offer 7 days service and are available for emergency callout when water infilitrates your ducts.

Q25. Do you repair ducts?

Yes. we can repair and also install new ducts underneath the house and also in the ceiling.We can repair tears or holes of squashed ducts,broken joints etc..

Q26. How long does the cleaning take?

An average system with 10 floor ducts or less usually takes between 2 and 2 1/2 hours.

Q27. Why is the cost higher for cleaning ceiling ducts compared to floor ducts?

We need to disconnect ducts in the roof for ceiling ducts ,where we don’t have to do this cleaning floor ducts.

Q28. How often should I have my ducts cleaned?

Your ducted heating/cooling system should be cleaned every 4 (four) years.You will find that a film of dust will appear on the duct interior.This dust harbours millions of dust mites and bacteria which in turn breed and multiply creating more dust.The more dust there is, the more dust mites you have, and the more dust mites you have the more dust they create and the problem just snowballs.

Q29. Will I have dust all round my home during the cleaning process?

No, our powerful vacuum system will collect the dust and we use vent covers on the floor duct outlets to prevent dust from flying around your home.

Q30. Can we use our heater straight away after it has been cleaned?

Yes

Q31. What guarantee does Budget Cleaning provide?

Budget Cleaning Carpet Cleaning will guarantee to clean to Australian Standards 1995-3775. We do not guarantee to remove permanent stains. Any claims or re-cleans will only be accepted up to 7 days from initial clean.